By enrolling at Thirroul Academy of Music Dance Drama, students and parents agree to the following conditions:
1. PAYMENT OF FEES
i. Thirroul Academy of Music Dance Drama will not deliver any lesson until it has been paid for.
ii. Full-term or half-term lesson fees are to be paid by Friday of Week 1 each term. All invoices will be distributed by print and/or email prior to this date.
iii. Those who choose to pay their lesson fees on a week-by-week or fortnightly basis must ensure lessons are paid for before they take place. Please note: using this payment method places students at risk of missing a lesson should money be forgotten or unavailable for any reason.
iv. Thirroul Academy of Music Dance Drama will always accept EFTPOS, direct deposit, cash, or our direct debit system to facilitate payment of fees.
v. Late Fees will apply of $2.50 per week for any amount outstanding.
2. MAKE-UP & MISSED LESSONS
i. Missed lessons must be paid for and will not be deducted from a student’s fees. A weekly time slot has been reserved for the student and the student’s teacher is always present and prepared to teach the lesson. Online lessons will be offered in lieu of student not able to attend face to face lessons with a focus on theory and games.
ii. INDIVIDUAL Lessons: One make-up lesson will be offered per term; regardless of how many are missed. The lesson will be arranged at a time convenient to both the tutor and the student – this is often a weeknight during the term or on the first Saturday of any school holiday period. Should a student be unable to attend the arranged make-up lesson, it will not be rescheduled, and the original lesson will be forfeited.
iii. PARTNER/ GROUP Lessons: A missed lesson can only be made up when there is another group lesson is available. There is no guarantee that the same teacher and/or timeslot would be available. The lesson cannot be rescheduled as an individual lesson, therefore the original lesson will be forfeited.
iv. 24 hours notice must be given for any lesson absence and failure to do so will result in no make-up lesson offered. Advising an absence allows the efficient scheduling of other students who may require a make-up lesson or alternate lesson time for any reason.
v. Any lesson cancelled by Academy of Music Dance Drama due to unforeseen circumstances or misadventure will be made-up or credited as necessary.
vi. Make-up lessons must be delivered in the same term as the non-attendance and cannot be carried forward to a new term.
3. GROUP & ENSEMBLE LESSONS
i. Make-up lessons are not given for missed group lessons.
ii. If a tutor believes that a student’s behaviour is inhibiting the learning of others, that student will be removed from the lesson, or part thereof, with no refund, credit or make-up lesson given.
iii. Although Thirroul Academy of Music Dance Drama takes great care in placing students in group lessons with similarly aged students at a similar experience level, we cannot guarantee that a suitable group will always be available for the student.
4. TERMINATION OF ENROLMENT
i. A minimum of two weeks’ notice must be given in order to terminate enrolment.
ii. Payment will be applied to the two-week notice period regardless of whether or not lessons were delivered. Any further lessons will be refunded.
i. There may be times when a scheduled tutor is unavailable due to circumstances beyond our control, such as illness or other misadventure. Should this occur, Thirroul Academy of Music Dance Drama reserves the right to change tutors without notice.
ii. Students who arrive late for their lesson will still have their lesson conclude at the scheduled time, as lengthening lessons to accommodate late students is not fair. Make-up lessons for part-absences will not be given.
iii. Students are to be supervised in the waiting room until the lesson begins, as staff are unable to do so.
iv. Contact details must be provided and kept up-to-date. These must include a contact number, email address and parent/caregiver contact names.
v. In the unlikely event of sudden illness or if the student is involved in an accident and the tutor deems it necessary to call a medical emergency practitioner, the parent or guardian authorises the tutor to contact the appropriate medical services.
Academy of Music Dance Drama is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.musicdancedrama.com.au, and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you and will not provide with information to third parties unless infomation that rekates to child protection issues and mandentory reporting as required.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Academy of Music Dance Drama will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.